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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roger Hartman

November 19, 2024

5  out of  5
rating by Roger Hartman
"Very helpful and knowledgeable agents. Working with Maria Bosell was a pleasant experience matched by the savings on cost. Do yourself a favor and get a quote."
We responded:
"Thank you for your 5 star review! My State Farm team and I are happy to be your good neighbor! "
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Emilie Foster

November 8, 2024

5  out of  5
rating by Emilie Foster
"I had given up on finding insurance for my car. I found Natalie Kelley's office and got what I needed. The people there are all GREAT. Very kind and efficient. I'm really happy with Natalie Kelley State Farm and highly recommend them."
We responded:
"Thank you for leaving us such a wonderful review! We are so glad we could help you with your insurance needs and make the process easy to understand ! We look forward to working with you. "
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Jeremy Barker

November 6, 2024

5  out of  5
rating by Jeremy Barker
"The girls at the office are great and very friendly. They were super sweet to my kid as well and made him and myself feel at home."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Samantha Gorton

November 1, 2024

5  out of  5
rating by Samantha Gorton
"Maria was amazing and even though the rates couldn't sway, she was one of the most amazing people I've heard about switching policies. She is a saint for putting up with this call and deserves a raise or promotion."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We hope to win your business in the future! "
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Shelly Ramos

October 22, 2024

5  out of  5
rating by Shelly Ramos
"I had an appointment with State Farm today. I was filled with questions and confusion, which created a lot of internal chaos. Shelby and Maria took such good care of me. Shelby made my wait an enjoyable experience--I had a delicious cup of coffee and a lovely conversation with Shelby. (On a previous visit, Shelby helped me deal with a bunch of towing junk from my roadside services). During my appointment, Maria put all the insurance jargon into real terms for me to understand and even helped me save money without losing a bunch of coverage. Maria never made my questions feel silly, and she made me feel like my business was important. These two ladies reminded me why I have been with State Farm Insurance for over twenty-five years. Thank you so very much!"
We responded:
"Thank you for the amazing 5 Star Review!! I’m so happy Shelby and Maria were able to help you and assist in explaining your insurance coverages. Insurance can be overwhelming, and we strive to make it easy to understand and to help give you the best protection! We appreciate your business. "
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Nichole

October 1, 2024

5  out of  5
rating by Nichole
"Big Rave to Maria with Natalie Kelley State Farm! After a very frustrating evening and next morning with roadside assistance, she came to the rescue and had my car unlocked within an hour of me reaching out to the office! Road side could not find anyone to unlock my car when I initially called them. My car had to sit over night to be dealt with the next morning. Then they still could not follow through. It was stressful and chaotic to deal with them. I called Maria and she was right on top of it. She had Austin from Roseburg Towing immediately dispatched out there. He was also fantastic! It was unlocked before I even arrived. I can not rate her high enough for the customer service I received from her! She is very efficient and knowledgeable any time I have had questions or concerns."
We responded:
"Thank you for sharing this great customer service experience and for leaving us a 5 Star Review. Maria told me about this right when it happened and dropped everything to fix this situation for you. We understand how frustrating this was for you. Thank you for trusting us to help you with your insurance needs. We appreciate your business! "
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L

September 25, 2024

5  out of  5
rating by L
"Maria is wonderful. We transferred to this agent’s office and Maria was knowledgeable, efficient, responsive and personable."
We responded:
"Thank you for the 5 Star Review!! I’m so glad Maria was able to help you and provide outstanding customer service!! "
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Susan Piekarski

September 23, 2024

5  out of  5
rating by Susan Piekarski
"Kyra has been a huge help in bringing our State Farm account up to date. Her communication is on point."
We responded:
"Thank you for the 5 Star Review! I am so glad Kyra was helpful with your insurance and updating everything for you. It’s so important to review your account and stay up to date on all your insurance. "
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Ellen Montgomery

September 19, 2024

5  out of  5
rating by Ellen Montgomery
"Natalie Kelley and her Staff is so amazing and helpful. I've been with State Farm for nearly 40 years and Natalie is the BEST agent I've ever had the pleasure of doing business with. HIGHLY RECOMMEND her and her Staff. 👏👏"
We responded:
"Thank you so much for the awesome 5 Star Review!! We are so happy to help you with all your insurance needs. We appreciate you being a long term loyal State Farm customer! "
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Daryl Hahn

September 19, 2024

5  out of  5
rating by Daryl Hahn
"Maria Bosell is the most AMAZING, CARING, and HELPFUL insurance agent I’ve ever worked with. She helped me out with all my questions after my car accident and checked on me when she could. Maria I appreciate you so much and thank you again for everything YOUR AWESOME!!!!’n"
We responded:
"Thank you Daryl for the awesome 5 Star Review!! Maria is great and exemplifies our business for customer service and helping with insurance and claims. We value your continued support. Thank you! "
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Robert Fiske

September 19, 2024

5  out of  5
rating by Robert Fiske
"Best customer service EVER!! Maria always goes up and beyond making sure all your insurance needs are met. Wonderful company and wonderful people ❤️ thank you Maria 😊"
We responded:
"Thank you Robert for the great review!! I’m so glad we are able to make it easy to deal with and understand your insurance coverages. We appreciate your support and loyalty! "
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aimee wilhite

August 29, 2024

5  out of  5
rating by aimee wilhite
"I was trying to refinance my car, and the bank needed my insurance info, so I reached out to my agent, and Krista helped assist me with the info needed. It wasn't satisfactory enough for the loan agency, so they requested more info, so I again reached out to Krista for help, and she happily complied. Then, a 3rd time! They reached out and we're asking for the same thing we'd just sent to them so again I had to ask her to send more info, and during the whole process she made me feel at ease and apologized herself even though she had the right info given to them. So thank you, Krista, at Natalie Kelley State Farm for going the extra mile for me in the hot mess the loan company was making over it all!"
We responded:
"I love to hear stories like this! This is what we strive for - going above and beyond for our customers. We appreciate the 5 Star Review. I am happy we were able to get this resolved for you. "
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Stefanie Cummings

August 23, 2024

5  out of  5
rating by Stefanie Cummings
"I have been with State Farm for 3 years now. I spoke with the sweetest, super helpful gal today! Maria- thank you for being so helpful and looking out for my best interest for our coverage! 🙂"
We responded:
"Thank you so much for the 5 Star Review!! Maria is awesome and I’m happy she was able to help you with all of your insurance coverages! We appreciate your support! "
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Angela Borelli

August 1, 2024

5  out of  5
rating by Angela Borelli
"Maria is absolutely the best agent I’ve had in 20 years. Since I was an agent. Her customer service is unrivaled and she truly cares for people. I appreciate you!!"
We responded:
"Thank you for the wonderful 5 Star Review. We love helping people with their insurance and providing the very best customer service. "
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Haliegh Schamel

July 30, 2024

5  out of  5
rating by Haliegh Schamel
"Maria helped me understand all the is to know about insurance. This was my first time getting insurance on my own and I had a lot of questions and she kindly answered all of them. I would highly recommend her to anyone of my friends and family and anyone looking for great service."
We responded:
"Thank you for the 5 Star Review! Insurance can often be overwhelming, especially when you’re just getting started. I am so happy Maria was able to help and answer all of your insurance questions! "
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J Jay

July 27, 2024

5  out of  5
rating by J Jay
"Shelby was a great help !"
We responded:
"Thank you for the 5 Star Review! So glad Shelby was able to help you with your insurance questions. We appreciate the support!"
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77_k20_4x4

July 27, 2024

5  out of  5
rating by 77_k20_4x4
"Wonderful people! “Maria especially”, is a very professional and knowledgeable individual. Please take note to her attention to detail and remarkable attitude."
We responded:
"Thank you for the 5 Star Review! I am so glad we were able to help you with your home and auto insurance. We strive for excellent customer service, and i'm very happy to here about your experience with Maria - she is wonderful! "
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Leah Schlesinger

July 26, 2024

5  out of  5
rating by Leah Schlesinger
"I have been with State Farm for several years and am very pleased with their customer service. The staff are friendly and courteous. When I have questions they are prompt to respond and take the time to explain my questions or concerns regarding my policies and rates."
We responded:
"Thank you for the 5 Star Review. I appreciate your continued support over the years. I am so glad we are able to help make the insurance experience stress free and easy for you! We appreciate your loyalty over the years! "
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Todd Dunaway

July 25, 2024

5  out of  5
rating by Todd Dunaway
"They are awesome here and Maria is the best"
We responded:
"Thank you Todd for the 5 Star Review!!! I’m so glad we were able to help you with your insurance and Maria is great!! We appreciate your business! "
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Carol Beckley

July 24, 2024

5  out of  5
rating by Carol Beckley
"In a complicated insurance transfer, Maria went the extra mile to research , plan and execute the procedure. I appreciate so much her thoroughness and willingness to help provide information and security related to my insurance needs. I know I am in good hands now."
We responded:
"Thank you Carol for the 5 Star Review and feedback on Maria! Maria is fantastic and loves helping people with their insurance needs especially the complex ones! Thank you for trusting us to help you with all of your insurance! "
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Felly Komiyama

July 24, 2024

5  out of  5
rating by Felly Komiyama
"Shelby was very knowledgeable and thorough with the work. I would definitely recommend and go back because of her excellent customer service."
We responded:
"Thank you for the 5 Star Review!! Shelby is great and I’m glad we were able to help you with your insurance! "
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Jacob Miranda

July 23, 2024

5  out of  5
rating by Jacob Miranda
"Ever since I switched from my previous insurance I haven’t had any stress. Shelby was a great help and really pushed me in the right direction when deciding what coverage I want to go with. I knew that I was in trusted hands and it shows that their team is strong and prepared for anything."
We responded:
"Thank you for the great review! I am so glad we were able to help you with your insurance- we appreciate your business! "
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manuel munoz

July 23, 2024

5  out of  5
rating by manuel munoz
"Shelby was very helpful! I don’t know why you would go to any other person other than Shelby!"
We responded:
"Thank you for the 5 Star Review!! We appreciate you allowing us to help you with your insurance! "
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Nikki Walker

July 23, 2024

5  out of  5
rating by Nikki Walker
"I called in with questions regarding my policy and Shelby was so helpful. She walked me through everything with such ease and really made my experience a positive one!"
We responded:
"Thank you for the 5 Star Review. I am so glad we were able to help you with your insurance questions."
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Yngouf Yngouf

June 14, 2024

5  out of  5
rating by Yngouf Yngouf
"Shelby was great help and really nice. She made things really easy unlike other customers service representatives."
We responded:
"Thank you for the great review! Shelby is fantastic at customer service and helping our customers! "