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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dave Grammon

May 13, 2025

5  out of  5
rating by Dave Grammon
"WELL DONE! Excellent job by Maria getting the quotes quickly for the rentals and saving us at least 50% on our insurance! Natalie Kelley - State Farm has been our "go to" insurance company for several years now. Thank you!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Angela Hargrave

May 6, 2025

5  out of  5
rating by Angela Hargrave
"Very helpful and professional!"
We responded:
" Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cody Carton

May 5, 2025

5  out of  5
rating by Cody Carton
"Maria at Natalie Kelley’s office has gone above and beyond for me on numerous occasions regarding my policy. Maria is professional and knowledgeable and I would recommend anyone looking for great rates and customer service to get ahold of this office."
We responded:
"Thank you for the great review! We are so happy that Maria was able to help you with your insurance and we look forward to working with you."
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Tracy Tucker

May 2, 2025

5  out of  5
rating by Tracy Tucker
"This team of professionals will take great care of you for all your insurance needs!"
We responded:
"Thank you for reviewing our State Farm office! We strive to provide great customer service! "
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Cameron Calise

May 1, 2025

5  out of  5
rating by Cameron Calise
"I have been with Natalie through State Farm since I bought my first car, they’ve always gone above and beyond to ensure I am getting the best rate on quality coverage"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Alec Ravana

April 14, 2025

5  out of  5
rating by Alec Ravana
"Im getting my first car in a while, and for having been uninsured and a new-ish driver, Maria found me an affordable quote with life insurance bundled as well! Thank you so much for your expertise 😌"
We responded:
"Thank you for your wonderful feedback! We’re so glad that Maria could help you secure an affordable quote for your car and life insurance. Congratulations on your first car! If you have any questions or need assistance down the road, please feel free to reach out."
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Elisha McDermott

April 5, 2025

5  out of  5
rating by Elisha McDermott
"Maria was so helpful and friendly. Couldn’t have had a better experience. Would rate 10/10"
We responded:
"Thank you so much for your fantastic review! We’re delighted to hear that Maria provided you with such a helpful and friendly experience. Your satisfaction means the world to us! If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your 10/10 rating"
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Shaylee Goodman

April 1, 2025

5  out of  5
rating by Shaylee Goodman
"I’ve been with Natalie Kelley State Farm for as long as I can remember. Highly recommend!"
We responded:
"We are thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there’s anything else we can do to help, please let us know!"
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Boyd B

March 25, 2025

5  out of  5
rating by Boyd B
"Gilaine is amazing to work with, very prompt and professional. Defiantly recommend to use for all your insurance needs."
We responded:
"Thank you for the great review! We are so happy Gilaine was able to help you with your insurance and we look forward to working with you! Thank you! "
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Carolyn Castleman

March 20, 2025

5  out of  5
rating by Carolyn Castleman
"Shelby F. was so incredibly informative and helpful in answering all my questions about insurance, and State Farm. Even though I’m not a client yet, I know that when I’m ready to start a policy, I’ll be going straight to Shelby. Highly recommend!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Shelby was able to help you with your insurance questions. We look forward to assisting you when you’re ready to start a policy. Your recommendation means a lot to us!"
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Levi Buchanan

March 6, 2025

5  out of  5
rating by Levi Buchanan
"Always quick to answer and great communication from the team here!"
We responded:
"Thank you for your kind words! We’re glad to hear you appreciate our quick responses and communication. If you need anything else, just let us know!"
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Ivakay Mead

March 6, 2025

5  out of  5
rating by Ivakay Mead
"Love this office. Always professional and courteous."
We responded:
"Thank you For your wonderful review! We’re glad to hear you appreciate our professionalism and courtesy. We look forward to serving you again!"
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Debra Johnsen

March 5, 2025

5  out of  5
rating by Debra Johnsen
"We were introduced to State Farm Ins. by a death of a family member. Shelby, our agent, guided us through the process with care, knowledge and kindness as if we were family. During this process we were hit with a huge increase from our own insurance. Needless to say, Shelby was there to help again. Yay Shelby!!! Not only did SF cover more, it lowered our premiums by half. Thank you Shelby and State Farm"
We responded:
"Thank you so much for your heartfelt review! We’re glad to hear that Shelby was able to guide you through such a difficult time with care and expertise. It’s wonderful to know that we could help lower your premiums and provide the coverage you needed. We appreciate your trust in us and are here for you whenever you need assistance."
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Neil Meyer

March 5, 2025

1  out of  5
rating by Neil Meyer
"If I could give a score less than one I would. She was the closest agent to us when we moved to the Tenmile area. During our time with her he spoke to her maybe once or twice for a second or two someone else always took care of us. Went in at one point to ask for a review of our policy told us everything was wonderful. Didn't even suggest any coverage didn't ask us anything about the property that we had but when we had the really bad snowmageddon we found out we weren't covered for things we should have been. I asked if there was insurance for those items and they said yes and I asked why we were not informed and they said you needed to ask which I did when we asked for the review also ask them to come out and do an on-site update on our insurance for the property and they wouldn't do that. I would not recommend her to anybody the only time I ever heard from her personally was when we requested from State farm to move from one agent to another she asked us to stay and I said we weren't going to and she just hung up on me what kind of agent is that. I have dealt with many insurance agents during my lifetime and she is the worst don't know how she gets the rating what she does because she certainly didn't take care of us"
We responded:
"Thank you for Sharing your feedback. I sincerely apologize for the frustration and disappointment you’ve experienced. However, I would like to clarify that, according to my records, you are not currently a customer of our agency, and I do not have any specific records available regarding your account. This makes it challenging for me to address your concerns directly. It’s important to us that our clients receive personalized services, and I regret that you felt unsupported during your interactions. Thank you for your feedback."
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Queen Bee

February 24, 2025

5  out of  5
rating by Queen Bee
"Shelby is the kindest person to work with and helped me understand my options thoroughly. 10/10 would recommend ."
We responded:
"Thank you so much for the great review! I am so happy that we were able to help explain your insurance options in a way that made sense and take great care of you. Thank you for your business! "
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Steve Herman

February 14, 2025

5  out of  5
rating by Steve Herman
"They saved me 50% over my Allstate policy"
We responded:
"I am so glad we were able to save you money on your insurance and help you take care of everything! We appreciate your business and look forward to working with you! "
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William Wilbur

February 11, 2025

5  out of  5
rating by William Wilbur
"Every time I talk with any one at this office they are always so helpful and cheerful and friendly and never give us a hard time they always come thru with any issues we have or questions thank you everyone here for what you do If anyone wants a good State Farm pick this one it’s top notch"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kimberly Eder

February 1, 2025

5  out of  5
rating by Kimberly Eder
"Easy to work with, helpful staff. Can't go wrong with Natalie Kelley's office!"
We responded:
"Thank you for the great review. We love helping you with your insurance and appreciate your loyalty over the years. "
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JAMES BLACK

January 31, 2025

5  out of  5
rating by JAMES BLACK
"Shellby Fullerton did a outstanding job on customer service. As business owner myself. Customer service is King it closes many sales. James A Black"
We responded:
"It is so great to hear that Shelby provided top notch customer service! As you know nothing is more important than taking care of our customers. Thank you! "
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Larry Saccato

January 31, 2025

5  out of  5
rating by Larry Saccato
"I had an accident and Natalie Kelley's office especially Maria handled it perfectly. Any time I have an issue with the insurancecompany she steps right up and gets it resolved. I have been with the office for many years and highly recommend them not only for family and business vehicles but for antique and specia interest vehicles as well!"
We responded:
"Thank you so much for the great review!! We understand the claims process can be stressful and happy to hear we were able to help it go smoothly. Thank you for your continued business over the years with all your insurance needs. "
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Shelby Fullerton

January 30, 2025

5  out of  5
rating by Shelby Fullerton
"The best service and the most understanding ladies to work with. Appreciate everything you guys do!"
We responded:
"Thanks for the great review!! We appreciate you! "
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Gerald Nolan

January 28, 2025

5  out of  5
rating by Gerald Nolan
"Overall, the office is prompt, professional, and friendly. Gilaine has helped my wife and I reduce our costs and maintain the right levels of coverage. Thanks"
We responded:
"Thank you for your wonderful review! We’re so glad Gilaine was able to help you and your wife with your coverage and costs. We truly appreciate your support! "
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Maria Bosell

January 25, 2025

5  out of  5
rating by Maria Bosell
"This is such a personable State Farm office! Everyone there does an amazing job, they are very friendly and they are all fully licensed! They were able to help set up my auto insurance, renters insurance, life insurance, even life insurance on my kiddos, additional liability insurance to protect my butt from being sued, etc. I love having a local office as well. I would highly recommend any of the lovely ladies in the office! ❤️"
We responded:
"Thank you Maria! We appreciate you and your business! "
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Austin Stone

January 24, 2025

5  out of  5
rating by Austin Stone
"I’ve been going through Natalie Kelly‘s office for many years and Jen has always been super helpful, very polite and always understanding for my vehicle swaps. Thank you, State Farm for always going above and beyond, great rates you girl’s are amazing thanks, Jen."
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Jen and the entire team have consistently provided you with helpful and polite service. Your support means a lot to us, and we look forward to continuing to assist you! "
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Blaze

December 15, 2024

5  out of  5
rating by Blaze
"My new agent Maria Boswell has been a god sent. She beat any quote I have had in many years by miles. She is sweet as an angel and available anytime I call. She is the hardest working agent out there. I couldn’t be happier. She has saved me a ton of money as well as works with me after hours nights and weekends. She goes out of her way to provide the highest of quality customer service. Idk what she gets paid but can’t imagine it being enough. If I could find an employee like her I would do everything in power to keep her happy. I couldn’t not imagine Statefarm will ever find anyone that works as hard as she does anytime soon. I would have never considered using Statefarm again after my terrible experiences in the past with the poor, rude service and $0 claim cancelation on my home. Very few agents will give you the time of day after selling a policy and I do not like any of them I believe them to be a legal criminal enterprise but Maria is a true gem. She needs a raise."
We responded:
"Thank you for your kind words and review. Maria is amazing and a special part of our team! She goes above and beyond and cares about all of our customers!! We appreciate your business and kind words!! Thank you!! "