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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jacob Frenette

October 10, 2025

5  out of  5
rating by Jacob Frenette
"Great service and even saved me a ton on my auto insurance!"
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J J

October 10, 2025

5  out of  5
rating by J J
"After purchasing a new car, my previous insurance agent quoted me a new policy that seemed very high to me. Shelby helped to review my policy as part of Natalie Kelley's team and saved me a ton on my monthly payment while keeping the good coverage I was upgrading to."
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John Rideout

October 9, 2025

5  out of  5
rating by John Rideout
"Shelby was very helpful and knowledgeable. A pleasure to work with"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Andy Saunders

September 25, 2025

5  out of  5
rating by Andy Saunders
"Such a kind group,,,I don't dread talking to my insurance company,,,I actually enjoy our conversations,,,thank you"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Joren

September 12, 2025

1  out of  5
rating by Joren
"Unwanted marketing calls from this insurance agent"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. I do not show your name in our system, if you want to give us a call at 541-679-9740 I will make sure we remove you from our system. So sorry for the inconvenience. "
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Arthur Long

September 10, 2025

5  out of  5
rating by Arthur Long
"Help me get the app set app and everything going cause.I just bought a new vehicle and I got it insured right away.So I'd very much appreciate it.Thank you"
We responded:
"Thank you for the great review! One of our representatives will reach out to assist you or you can call us at 541-679-9740. Thank you! "
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Steven Wisecarver

September 9, 2025

5  out of  5
rating by Steven Wisecarver
"I have no complaints they are always available to help anytime n Maria and the staff are very professional ... Highly recommend them at Natalie Kelly's State Farm."
We responded:
"Thank you for the wonderful review! We appreciate your kind words and your business! "
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Michael Rondeau

September 8, 2025

5  out of  5
rating by Michael Rondeau
"Great service. Easy and convenient."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Rhonda Richardson

September 2, 2025

5  out of  5
rating by Rhonda Richardson
"Maria was on it! I changed to this insurance and saved alot of money and time. Thanks Maria!"
We responded:
"Thank you for the 5 Star review! I’m so happy we were able to help you with your insurance and save you money!! Thank you! "
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bruce manchester

August 13, 2025

5  out of  5
rating by bruce manchester
"We were in need of an upgrade to our insurance, we perused the "Web" for a new agent. Natalie Kelley State Farm, has been in business for more than 10 years, and it was a great choice for us. Maria Carton, was the representative in the office that helped us. We optimized all our insurance needs for home and auto. Great service, helped us realize significant savings, on all our policies. Highly recommend this agency for all your insurance needs"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Josh/ Walker

August 8, 2025

4  out of  5
rating by Josh/ Walker
"Very accommodating.. Shelby was super nice and helpful"
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
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Kevin Eckerman

August 7, 2025

5  out of  5
rating by Kevin Eckerman
"We switched to State Farm and Natalie's office a few years ago. We work with Maria on our auto, home and business insurance. Maria is always on top of things and wonderful to work with. I highly recommend the whole team at Natalie's office."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Darcy Campbell

July 31, 2025

5  out of  5
rating by Darcy Campbell
"To me, it's not about the company. It's about how I am treated. Natalie is the reason I use State Farm! She has been ontop of everything that has needed addressed. She cares and that makes all the difference to me. I recommend her to anyone that needs insurance assistance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Annie Richter

July 29, 2025

5  out of  5
rating by Annie Richter
"I just switched to State Farm because Liberty Mutual raised my cost $500 this last policy renewal with no accidents or claims in 25 yrs. So I went on Insurify.com and rec’d quotes from a few companies. This particular one was not pushy and very professional and very pleasant. By the way they saved me about $800 a yr. for the same coverage and better deductibles! Thank you cuz now I can relax knowing I’m not being taken advantage of!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Al Jenkins

July 29, 2025

4  out of  5
rating by Al Jenkins
"Nice folks"
We responded:
"Thank you for your 4-star review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know!"
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summer clarke

July 29, 2025

5  out of  5
rating by summer clarke
"My previous insurance company quit doing homeowners insurance and so I had to find a new company. I liked the location of this office and decided to give it a try. With a copy of my old policy in hand, Maria was able to get me started within that 1 visit. So far, so good!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gavin Fisher

July 24, 2025

5  out of  5
rating by Gavin Fisher
"Great people to work with"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Rebecca Albin

July 18, 2025

5  out of  5
rating by Rebecca Albin
"I have recently been transferred to Natalie's State farm office. My agent retired. I have not met them personally yet. But look forward to it. I have called a couple times now and found the people I've talked to amazing. Very informative and professional."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kent Klahr

July 15, 2025

5  out of  5
rating by Kent Klahr
"My agent Maria is always very quick to respond and works diligently to get me great rates. Fantastic team!"
We responded:
"Thank you Kent for the 5 Star Review!! We strive to make insurance easy to understand while providing the best customer service. Thank you for your business! "
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shayna candelaria

July 11, 2025

5  out of  5
rating by shayna candelaria
"Great customer service by all the staff!"
We responded:
"Thank you for your great review!! We appreciate your business and happy to help you with all your insurance needs! "
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Kristopher Brown

July 8, 2025

5  out of  5
rating by Kristopher Brown
"Have been a State Farm customer for many years and they have always done right by me. Claims are smoothly processed and friendly whenever I have had a question. Highly recommend!"
We responded:
"Thank you! This means a lot to us! We appreciate your business, and are glad we’ve been able to help make the insurance and claims process smooth for you! "
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V Patel

July 8, 2025

5  out of  5
rating by V Patel
"Very happy with state farm employee and work with them about my auto policy and any other concern they are always happy to help if I have any questions thank you state farm"
We responded:
"Thank you for the great review! We appreciate your loyalty over the years! "
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Leanne Reynolds

July 7, 2025

1  out of  5
rating by Leanne Reynolds
"100% incompetency at this agency from top to bottom.. Highly recommend going to either Zack Scoglie @ Country Financial or Eric Thoreson @ Farmers. They both have excellent customer service, clear communication, and follow through. This agency should be your last resort."
We responded:
"Hi Leanne, I know Shelby has contacted you and your husband and apologized for the delay in processing your request. This was the first one she had done and hit a few stumbling blocks. We are processing this as quickly as possible and we have asked corporate to rush this. Please accept our apologies for the delay. I am sorry for the inconvenience, we really do strive to provide the best customer service. Thank you for your grace and understanding in this situation. "
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Seth Petty

July 7, 2025

5  out of  5
rating by Seth Petty
"Jenn was the best A1 customer service and the best pricing look forward to continuing this partnership ⚡!"
We responded:
"I’m so happy Jen was able to help you get all of your insurance set up with us. We look forward to working with you! "
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Maryann Raney

July 4, 2025

5  out of  5
rating by Maryann Raney
"The experience of getting insurance was quick and easy. The customer service was excellent. I couldn't ask for more."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"