State Farm® Insurance Agent Natalie Kelley

"Shelby F. was so incredibly informative and helpful in answering all my questions about insurance, and State Farm. Even though I’m not a client yet, I know that when I’m ready to start a policy, I’ll be going straight to Shelby. Highly recommend!"

"Always quick to answer and great communication from the team here!"

"Love this office. Always professional and courteous."

"We were introduced to State Farm Ins. by a death of a family member. Shelby, our agent, guided us through the process with care, knowledge and kindness as if we were family. During this process we were hit with a huge increase from our own insurance. Needless to say, Shelby was there to help again. Yay Shelby!!! Not only did SF cover more, it lowered our premiums by half. Thank you Shelby and State Farm"

"If I could give a score less than one I would. She was the closest agent to us when we moved to the Tenmile area. During our time with her he spoke to her maybe once or twice for a second or two someone else always took care of us. Went in at one point to ask for a review of our policy told us everything was wonderful. Didn't even suggest any coverage didn't ask us anything about the property that we had but when we had the really bad snowmageddon we found out we weren't covered for things we should have been. I asked if there was insurance for those items and they said yes and I asked why we were not informed and they said you needed to ask which I did when we asked for the review also ask them to come out and do an on-site update on our insurance for the property and they wouldn't do that. I would not recommend her to anybody the only time I ever heard from her personally was when we requested from State farm to move from one agent to another she asked us to stay and I said we weren't going to and she just hung up on me what kind of agent is that. I have dealt with many insurance agents during my lifetime and she is the worst don't know how she gets the rating what she does because she certainly didn't take care of us"

"Shelby is the kindest person to work with and helped me understand my options thoroughly. 10/10 would recommend ."

"They saved me 50% over my Allstate policy"

"Every time I talk with any one at this office they are always so helpful and cheerful and friendly and never give us a hard time they always come thru with any issues we have or questions thank you everyone here for what you do If anyone wants a good State Farm pick this one it’s top notch"

"Easy to work with, helpful staff. Can't go wrong with Natalie Kelley's office!"

"Shellby Fullerton did a outstanding job on customer service. As business owner myself. Customer service is King it closes many sales. James A Black"

"I had an accident and Natalie Kelley's office especially Maria handled it perfectly. Any time I have an issue with the insurancecompany she steps right up and gets it resolved. I have been with the office for many years and highly recommend them not only for family and business vehicles but for antique and specia interest vehicles as well!"

"The best service and the most understanding ladies to work with. Appreciate everything you guys do!"

"Overall, the office is prompt, professional, and friendly. Gilaine has helped my wife and I reduce our costs and maintain the right levels of coverage. Thanks"

"This is such a personable State Farm office! Everyone there does an amazing job, they are very friendly and they are all fully licensed! They were able to help set up my auto insurance, renters insurance, life insurance, even life insurance on my kiddos, additional liability insurance to protect my butt from being sued, etc. I love having a local office as well. I would highly recommend any of the lovely ladies in the office! ❤️"

"I’ve been going through Natalie Kelly‘s office for many years and Jen has always been super helpful, very polite and always understanding for my vehicle swaps. Thank you, State Farm for always going above and beyond, great rates you girl’s are amazing thanks, Jen."

"My new agent Maria Boswell has been a god sent. She beat any quote I have had in many years by miles. She is sweet as an angel and available anytime I call. She is the hardest working agent out there. I couldn’t be happier. She has saved me a ton of money as well as works with me after hours nights and weekends. She goes out of her way to provide the highest of quality customer service. Idk what she gets paid but can’t imagine it being enough. If I could find an employee like her I would do everything in power to keep her happy. I couldn’t not imagine Statefarm will ever find anyone that works as hard as she does anytime soon. I would have never considered using Statefarm again after my terrible experiences in the past with the poor, rude service and $0 claim cancelation on my home. Very few agents will give you the time of day after selling a policy and I do not like any of them I believe them to be a legal criminal enterprise but Maria is a true gem. She needs a raise."

"During the recent wind storm my awning was ripped off. Gilaine was so helpful in expediting my claim. As soon as I submitted pictures they paid the claim. I now have a new awning. Thank you so much and I appreciate your professionalism. Don Jaykins p"

"A huge thank you to Maria Bosell. Her synergetic personality and knowledge make insurance easy. If your headed into Natalie Kelley State Farm, ask for Maria, she’ll dial you in!"

"Just insured a couple places we have in Roseburg. I’ve been helped by Maria since day one, she has been very efficient helping with quotes and issuing insurance policies. Rates are good and attention to our needs has been excellent. We will tell all our friends and family about our experience here."

"Got a phone from call Gilaine. She was very warm, professional and offered me a quote. Ended up switching my car insurance and my homeowner's insurance. Saved me a bunch of money. I think their quote for homeowner's insurance was a third of what I was paying. On top of that, she was very prompt."

"I was using a different insurance company in Roseburg who completely put my needs on the back burner so I called Natalie Kelley State Farm and was greeted by Maria. Maria has been incredible. She has updated me with my rates in a timely fashion and has been very professional. I have several properties that I have switched over to her. Her work ethic has earned all of my insurance business. I am extremely grateful to have found her."

"Very helpful and knowledgeable agents. Working with Maria Bosell was a pleasant experience matched by the savings on cost. Do yourself a favor and get a quote."

"I had given up on finding insurance for my car. I found Natalie Kelley's office and got what I needed. The people there are all GREAT. Very kind and efficient. I'm really happy with Natalie Kelley State Farm and highly recommend them."

"The girls at the office are great and very friendly. They were super sweet to my kid as well and made him and myself feel at home."

"Maria was amazing and even though the rates couldn't sway, she was one of the most amazing people I've heard about switching policies. She is a saint for putting up with this call and deserves a raise or promotion."